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FAQ

How to proceed? »

step 1. Send us an email with all details, such as artworks, materials, size, colors, techniques, destination, and payment terms. If you are not sure about what you want, please attach our similar product pictures.

step 2. Once we receive your details, we'll reply to you within a very short time, and quote you the price, the freight charge, and the transfer charge.

step 3. After you confirm the price, we will issue the invoice.

step 4. Making designs if you don't have after receiving the order payment.

step 5. If you prefer to make samples first, we will proceed with the samples after receiving your sample charge. If not, please skip step 6.

step 6. After receiving your design or sample approval, we will start producing the bulk immediately.

step 7. Bulk production and inspection and handover the goods.

step 8. After-sales service.

 

Which payment method should we use?

You can use the following 4 payment ways.

Option 1:   credit card / visa / mastercard

Option 2:  bkash / rocket

Option 3:  cash

Option 4: bank check


How do you transport goods?

Option 1: Air Freight

Option 2 -By Express 

DHL / TNT / UPS / FEDEX / EMS/ARAMEX, which is suitable for small quantities within 1 week.


After how long would the goods arrive after I make a payment?

Sample lead time: 3-7 days, it depends on what kind of clothing label.

Bulk lead time: 3-15 days

Sample delivery time: 2-9 days by FedEx or DHL

Bulk delivery time:  2-9 days by FedEx or DHL; 7-10 days by air freight

 

How much to make a sample?

The sample charge depends on the type of goods. The sample charge for the woven label is 10 USD, but for the other kinds of samples, it is about $30-$150, We can send the samples(about 10pcs) to you by Express. Please advise the Express NO., your company name, and address, if you prefer freight collect. If prepaid, the sample charge is $30 US$ by FedEx or DHL, etc.


What kind of file format do you need for design?

We need a vector graphic file but not a bitmap file. The vector graphic file has to be PDF, AI, EPS, CDR, and the design must be still clear even after infinitely enlarged

(The common bitmap file is (JPG, PNG, GIF, BMP, TIF, PSD)

If the artwork you send us is not the final design, please advise the font name to help revise it for you. And also please advise us on the Pantone No. of the colors to make sure the color is exactly what you want.

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